Repair Process In SAP CS (Customer Service) – Part I

The repair screen of main item would show 1 item for order. Pre-requisite for the same is that a Billing request should have been linked with the Quotation. Thanks for sharing the process flow on Repair process. It is to be noted that once a Quotation order created from a Service Order, no further Contracts can be referenced. In general business process once we got any return delivery from customer after we careat another ordrr for dameged goods. Now customize the name of a clipboard to store your clips. July 21, 5 krder read. It would include - Processing Service Contracts with Periodic billing: Post sales scenarios are the actual Customer Service scenarios, with the most critical ones order No notes for slide. We check this repair sales order in VA03 Transaction code, orcer the repair button at the bottom. Service Order — is created. Perth, Western Australia The Service Order can now be released, and actual expenses if any incurred during the Quotation submission process is posted to the Service Order and billed through the linked Debit Memo Request. To check the service order, hit on button below as indicated in VA03 Transaction code- cs order. Perth, Western Australia Process Steps: Once the actual costs have been booked to the Services Order and it has been Technically completed, the Repair of parts is complete. During creation of the Notification, they can also check whether the Equipment is under warranty or not and make a note of the same. Return Delivery — This calls for the task list list of work centers maintained for the service material .

IW52 Display Order type: Perth, Western Australia For the period-end closing, the system finally settles the repair request within the profitability orser. Perth, Western Australia Material Determination — this is the set of Dynamic items which will get picked up to be placed into the Debit Memo request as request items L2W category based on source criteria. In the repairs process, the customer calls up the Customer Service Representative order informs of Equipment or of a parts issue. The document Flow in Service Notification would have updated everything till this point. Settling order Completing the Service Order Transaction: Add on components can also be put in which would be required for the repairing of returned product. This would result in revenue being realised against the Contract Line item. Full Name Comment goes here. The Net value of this item would copy Planned costs in PM: Perth, Western Australia 6. So the process ordsr ends there, with simple booking of hours spent on preparing the Quote, and closing off the Service Order. Pl check odder document flow for material xs. Open link in a new tab. In orrder cost tab of service order, we can check the costs. Given the fact that scenarios within SAP CS can get very complex with highly integrated configurations, and various levels of permutations and combinations of transactional objects, in this document I have tried to include at least the Baseline scenarios and provide a brief insight on other possible complexities.

Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code: July 23, at Perth, Western Australia And so on…. Perth, Western Australia A Billing plan is assigned to the first item item 10 The item 20 — Actual cost service product may have a base charge to cover some admin costs or may not have any base charge. The Logic usually followed by the system is: In general business process order we got any return delivery from customer after we careat another delivery for dameged goods here we will recive Rapir product in VRRE Then we orver give repair product to customer right after repairing that one or new item so here no need to order another delivery to customer? This section is meant for detailing ofder conversation between the Customer Service Rep. Follow RSS feed Like. Goods issue accounting entries are sc below. Goods issue accounting entries are as below. However from the actions configured in the action boxes only a couple of specific actions highlighted ones will be used in the process steps as you would notice. Orderr Member July 23, at September 7, at 5: A pre-requisite for this is settlement rule must have been set in Service Order which can be defaulted to Sales Order item based on Settlement profile setting. This is a one-time service work not bound by any contractual norms. Technically Complete the Service Prder Transactions: Search or use up and down arrow keys to ordee an item. Sap cs standard process document. Our demonstrated scenario is simple, cs order. A simple layout has been kept. The piece s of Equipment to be repaired are delivered. Pl check the movement type and accounting document. Technically complete the Service Order Transaction: Delivery charges may or may not apply based on Customer location w.

We order simply plan the Order hours, Material if anyService if roder and release the Order System would take you to IW33 transaction ce where you get to see the service order created. Former Member July 23, at Perth, Western Australia 3. There are 10 process steps which need to be executed to complete the repair process. All relevant costs such as Expected Service hours, Spare parts if any will be planned in the Service Order and the same will be released for actual processing. This will be a good value addition, cs order. In this case we keep the Call horizon as 0. We can see in the repair tab there is one repair item we need to receive. July 21, 5 minute read. Usually these Equipments are Serialized Equipments i. In this documented scenario we would see a spare part being used and costed. The Net value of this item would copy Planned costs in PM: Perth, Western Australia Selection criteria; Cost elements have been primarily used as selection criteria for respective sources of planned costs in this example. Former Member July 23, at These billing items odrer then invoiced out to the customer. Perth, Western Australia Material Determination — this is the set of Dynamic items which will get picked up to be placed into the Debit Memo request as request items L2W category based on source criteria. If you continue browsing the site, you agree to the use of cookies on this website. There may be 2 sub scenarios here: Nevertheless I have benefited a lot from this process steps as this being one of the process we are implementing in machinery industry. January 23, at 5: Perth, Western Australia

Cs order

Now we create the service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated. We come to IW42 transaction to confirm the operations and issue the components to service order as below. There may be another sub scenario where a Customer calls to request a Service Service Notification work based on an existing Contract Auto contract determination order to a Non-revenue bearing service orxer that is processed further through Resources Related Billing and costs settled to the Contract line item. Sap cs standard process document 1. Customer would be billed on actual work performed as accrued in the Service Order once the Quotation is accepted and Service Order released. Perth, cs order, Western Australia 1. This is a period lrder closing activity for Controlling Team. Billing document for the Billing request created against Service Order Transaction code: Also, there would be a Bill of Material of such Equipments clearly highlighting the Spare parts, Assemblies which constitute the Customer Equipment. Well explained with examples. There are 10 process steps sc need to be executed to complete the repair process. Sales warehouse or as per product sales norms etc. Perth, Western Australia If Quotation is accepted no item rejected in QuotationService Order is released and costs are posted to it. Return Delivery — System would take you to IW33 transaction code where you get to see order service order created. You would notice that the Service Product D is the header item under which the other Dynamic items have been summarized.

Check oorder movement type used for return material. July 21, 5 minute read. Well explained with examples. However, simple order of basic Master warranties has been mentioned in this document. This scenario being a little bit similar to Repair and Maintenance scenario in next section is not detailed further her Invoice document is usually automatically released to accounting. Service Order is detailed in later steps. There are 10 process steps which need to be executed to oorder the repair process. But that involves a further level of advanced configuration which has been kept out of scope here. This will be detailed later in the document. No search term specified, cs order. To receive the repair material, we create returns ordder using Transaction code VRRE, below details needs to be put. Add on components can also be put in which order be required for the repairing of returned product. Confirm that the Repairs are complete orfer delivery is allowed Transaction: We will simply plan the Labour hours, Material if anyService if any and release the Order

Perth, Western Australia Configuration Pre-requisites: Then define it as a Service Product for Maintenance Plan. July 23, at Sales Order usually OR type creation, complete pricing and other relevant data Transaction: Billing would be on basis of actual costs accrued on an associated Service Order Non-revenue bearing followed by a billing request. You must be Logged on to comment or reply to a post. In the repairs process, the customer calls up the Customer Service Representative and informs of Equipment or of a parts issue. Assigning Sales Area to Sales orders. If the items in the Debit Memo request had not been unlocked, there may be a Header Block which may not allow processing of the Billing document further. Outbound Delivery creation and processing same as previous scenario Transaction code: Quotation is generated through Dynamic Item processing of Service Order items. Profile created with Usage Billing and Result Analysis. This movement also ensures that Customer returned stock is not used internally. It may just be a statistical document to process the Service Order further. You can check in service order IW33 to check the goods movement of components. This would have been automatically created on Service Order Technical completion, if in Repair procedure it would had been set to automatic. We can see in the repair tab there is one repair item we need to receive-. Perth, Western Australia 3.

Perth, Western Australia A Billing plan is assigned to the first item item 10 The item 20 — Actual cost service product may have a base charge to cover some admin costs or may not have any base charge. Show related SlideShares at end. Most of the configuration steps are similar to the previous process configurations. You can check in service order IW33 to check the goods movement of components. Then define it as a Service Product for Maintenance Plan. Service Order is detailed in later steps. See our User Agreement and Privacy Policy. This is evident in controlling document within the Invoice — Accounting document Settle the Service Order Transaction code: Pl check the document flow for material document-. July 16, at 2: Reasons for Billing Block 6. Service Notification created Transaction code: A pre-requisite for this is settlement rule must have been set in Service Order which can be defaulted to Sales Order item based on Settlement profile setting. Check the movement type used for return material-. Customers who may be interested in entering into a Long term Service contract or procuring short term Services would initially call the Customer Service representative and generate an enquiry requesting for a Quotation. The Service Material should have its Sales views active, Sales Organizational assignment done, Item Category group setting is critical for Sales document processing — Item category determination. January 23, at 5: Delivery Document - SD: Now we create the service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated-. IW52 Display Order type: Customer would be billed on actual work performed as accrued in the Service Order once the Quotation is accepted and Service Order released. There are 10 process steps which need to be executed to complete the repair process. Confirm the availability control, s ave the Sales Order, which will create the service order order the background. General Service Notification type. You must be Logged on to comment or reply to a post. Service Contracts usually come into effect Post sales of a Customer product to the Customer or post acceptance of a Quotation on behalf of a customer to execute a Contractual service agreement for a relevant term post css. It will copy most of the details from the Problem Notification. With delivery scenario could refer to a delivery from the Product Company to the premises of the customer followed by subsequent billing, cs order. You have your own choice of Order type. Goods issue accounting entries are as below.

We can see in the repair tab there is one repair item we need to receive-. Search or use up and down arrow keys to select an item. Release the Service Order on completion of planning Customer would be billed on actual work performed as accrued in the Service Order once the Quotation is accepted and Service Order released. Usually, Service providers would not be charging customers for providing a Quote. July 16, at 2: It is to be noted that once a Quotation is created from a Service Order, no further Contracts can be referenced. Perth, Western Australia Selection criteria; Cost elements have been primarily used as selection criteria for respective sources of planned costs in this example. A Customer already dealing with a Service organization or a new customer gives a call and requests a Service action, without going into a Quotation process i. This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or parts as well as 3 rd party parts from external vendors. Revenue value category not required in this case. Based on subsequent action in Repair procedure, an Outbound Delivery document can be created to deliver back the repaired Equipment to the customer. Are you sure you want to Yes No. Return Delivery — The part is received and the Repair process in initiated. Service Order — is created. Return Delivery — Mostly we use Customer Equipments as the basic object on which service processing is carried out. In the repairs process, the customer calls up the Customer Service Representative and informs of Equipment or of a parts issue. If it has been set then each individual line will be posted separately to billing request instead of summarizing under the Dynamic material ID. We come to IW42 transaction to confirm the operations and issue the components to service order as below. Once the actual costs have been booked to the Services Order and it has been Technically completed, the Repair of parts is complete. We update the settlement rule-. Also, Controlling area should allow Costs being posted to Sales Order for the posting fiscal year. It is advisable to do a Test run first and then do an actual run. Orfer are 10 process steps which need to be executed to complete the repair process. Material Direct means that if an actual material no. Revenue would also have been posted to Contract Item associated as the Order document item. July 16, at 2: Service Order — is created. Perth, Western Australia Configuration Pre-requisites: